Gran Melia Jakarta

So, this is my second review of this property as we stayed here twice during our time in Jakarta. Both times we found the staff to be very attentive to our needs. When we traveled to the Airport on our last day, they packed breakfast to-go because we left so early in the morning. This hotel is in a great location and easy to access from the main highways in Jakarta. Our room was spacious and clean, with a wonderful view of South Jakarta. The food choices in the lobby restaurant were vast offering Asian, Western, and European menu items. Our coffee cups were always full and there were multiple juice choices as well. The one thing that was especially impressive was the response to our criticisms from the first stay at the property. We were contacted by both the housekeeping supervisor and General Manager with regard to our observations. They expressed genuine concern for our complaints and made every effort to rectify these issues. I would absolutely recommend this property to anyone looking for a location where you are their first priority.

The hotel is beautiful and has all the amenities needed: comfy beds, quiet rooms, friendly staff, pool, gym, restaurants, coffee bar. It is a bit older, but that doesn't matter. They manage to keep it really nice. Breakfast was excellent with a huge variety in different foods.

The breakfast choice was great, they had different food for a variety of tastes. They had food from around the Asia region. The juices were freshly squeezed. So many choices. I had booked at short notice - booked the day before and had asked for a surprise for my wife, as it was our wedding anniversary, didn't think anything could be done at such a short notice. Checked in and found they had upgraded us to another room. Got back from dinner that night and found a surprise "Happy Anniversary" cake on our writing desk in the room. Thank you Gran Melia.

Via this way we would like to thank you for a most wonderful stay. Our time at Gran Melia was beyond expectations. It was a very special trip for us, as it was the first travel experience with our little baby Joya. With her being only 4 weeks old, it was quite a trip from Jakarta to Bali, flying for the first time and staying a few nights away from home. We couldn’t have wished for a better place to stay!

Beautiful hotel, lobby is very nice (huge ceiling). The staff is wonderful. We also got an upgrade two levels to a bigger room. The breakfast is great, with all kinds of food, also japanese food.